IT support that doesn’t get in the way.
Nova ITSM gives your team one place to handle incidents, service requests and changes. The built-in AI learns how your environment works and clears the routine tickets, leaving your agents free for the work that actually needs a person.
NOVA ITSM
One platform. Three ways to scale.
Start with the service desk you need now and step up as you grow, without switching systems or retraining your team.
Nova ITSM Lite
For smaller internal IT teams that want a modern service desk without the weight of full enterprise ITSM.
Get your ticketing, service requests and self-service portal in order quickly, with a cleaner experience for agents and the people they support.
- Incident management
- Knowledge base
- SLA tracking
- Service requests
- Self-service portal
- Standard reporting
CORE WORKFLOWS
- Incident triage Routes to the right queue Active
- Service requests One view for agents and users Live
- Knowledge base Guided self-service answers Ready
Nova ITSM Professional
For growing service desks that need tighter control and a clearer view of how they are running.
Go beyond core ticketing with proper change, problem, asset and planning tools, built for teams that are scaling quickly.
- Everything in Lite
- Problem management
- Projects and contracts
- Change management
- Asset management
- Advanced AI insights
EXPANDED OPERATIONS
- Change planning Approval-led release control Scheduled
- Problem tracking Recurring issue analysis Active
- Asset visibility Linked services and ownership Synced
Nova ITSM Enterprise
For larger organisations with complex estates, stricter governance and serious security or compliance needs.
Everything larger teams need to run bigger, more sensitive service environments, with the access controls and audit trails that scrutiny demands.
- Everything in Professional
- Advanced audit logs
- Enterprise architecture support
- SSO / SAML
- Employee onboarding workflows
- Dedicated onboarding
GOVERNANCE AND CONTROL
- Audit oversight Every change attributable Tracked
- Identity controls SSO and role-based access Secure
- Onboarding flows Cross-team provisioning steps Managed
AI that learns your environment
Gets smarter every day you use it.
Nova’s AI works from your own knowledge base and past tickets, not generic training data. The more your team uses it, the better it gets at handling the things that come up in your environment.
Automatic first-line resolution
Handles the routine stuff like password resets and access requests on its own, so your team only picks up the tickets that genuinely need a person.
Private by design
The AI runs on Azure OpenAI in the UK. Your data stays in the UK and is never used to train another customer's model, which is something you can show your DPO when they ask.
Continuous learning
Every ticket you resolve helps Nova get a little better at your environment. There is no manual retraining to schedule and no consultants to book.
Smart escalation
It knows when a ticket is beyond it and hands over to the right agent with the full picture: what it tried, what it found and what it suggests next. Nobody starts from scratch.
Built for the realities of public sector IT.
Nova is shaped around the compliance, transparency and budget pressures public sector IT teams live with every day.
Data sovereignty you can evidence
All your data is processed and stored in the UK. Every action is logged in full, so you have the evidence ready when your DPO or procurement team asks for it.
UK data residencyITIL 4 aligned out of the box
Incident, problem, change and service request management, all built on ITIL practice. You do not need a consultant to set it up properly.
ITIL 4 alignedTransparent pricing, no surprises
Priced per agent, not per user. Thousands of employees can raise tickets for free, and you only pay for the IT staff actually resolving them.
Per agent pricing. End users always freeSimple, transparent pricing.
Whether you start small or roll out across the organisation, every tier runs on the same Nova ITSM core. You pay per agent, never per end user.
Lite
For small IT teams
Get your service desk in order and stop managing IT through email.
Billed annually
- Incident management
- Service requests
- Knowledge base
- Self-service portal
- SLA tracking
- Standard reporting
- AI assistant
Professional
For growing teams
Full ITIL-aligned service management without the enterprise complexity.
Billed annually
- Everything in Lite, plus:
- Change management + CAB
- Problem management
- Asset management
- Projects & contracts
- Shift & agent planning
- Advanced AI + Smart Insights
Enterprise
For larger organisations
Complex IT estates, compliance requirements and dedicated support.
Billed annually
- Everything in Professional, plus:
- Enterprise architecture
- SSO / SAML
- Advanced audit logs
- Employee onboarding workflows
- Dedicated onboarding support
- SLA-backed uptime guarantee
Ready to see Nova in action?
Book a 30-minute demo and we’ll show you how Nova works for a team like yours.