Run your service desk the way ITIL intended.
Nova gives UK public sector IT teams a calm, warm place to log, track and resolve everything that lands on the service desk, built around the compliance and audit you already answer to.
Honest about where we are: incident, self-service and SLA tooling is live today in Nova Lite. Problem and change management arrive with Nova Pro.
- ITIL 4 aligned out of the box
- UK data residency
- Per-agent pricing, end users free
- Full audit trail on every action
The essentials your service desk needs, ready to use.
No consultants, no six-month rollout. The core service desk, ready from the start.
Incident management
Log, triage and resolve against agreed response times. Email-to-ticket, priority routing and a clear queue, so the urgent things rise to the top on their own.
- Email-to-ticket capture
- Priority & impact routing
- Full audit trail on every change
Service requests & self-service
A branded portal where staff raise requests, track progress and find answers themselves, with a request catalogue and knowledge base built in to take pressure off first line.
SLA tracking
Set response and resolution targets with live countdowns and automatic escalation before you breach, plus evidence ready when it’s time to report on performance.
From "something's broken" to "sorted" in four steps.
Report
Staff raise it from the portal, or an email becomes a ticket automatically.
Triage
Nova sets priority and impact, then routes it to the right team.
Resolve
Agents work it against the clock, with the SLA visible the whole way.
Improve
Every action is logged, so reporting and audit write themselves.
The deeper ITIL layer: problem and change management.
Beyond the day-to-day desk, Nova Pro adds the governance layer public sector teams answer to: root-cause problem management and audit-ready change control.
Available in Nova ProProblem management
Available in Nova ProLink recurring incidents to root-cause problem records and a known-error database, so the same issue stops coming back across your estate.
Change management
Available in Nova ProITIL-aligned change workflows with a Change Advisory Board, risk assessment and approval trails, built to stand up to audit and governance from day one.
Ready to see Nova in action?
Book a 30 minute demo and we’ll show you exactly how Nova works for a team like yours.