A service desk that respects public money and the people spending it.
Nova gives councils, trusts, schools and agencies a calm, ITIL-aligned place to run the service desk UK-hosted, accessible by design, and priced so you only pay for the agents doing the work.
Honest about where we are: Nova Lite is live today, with the core service desk incident, self-service and SLA tooling working now. The full ITIL governance layer comes with Nova Pro.
The questions procurement always asks.
Every pound is public and every renewal gets questioned. Nova’s pricing is published and per-agent, with end users free — no enterprise sales theatre, no per-seat tax on your whole organisation. You can read the price straight off the page.
FOI requests, internal audit, public scrutiny — you have to show your working. Every action on every ticket is logged automatically, so audit trails and reporting write themselves.
Data residency isn’t optional in public sector. Customer data is held in the UK.
The Public Sector Bodies Accessibility Regulations mean your self-service portal can’t be an afterthought. Nova’s portal conforms to WCAG 2.2 AA — keyboard navigable, screen-reader friendly, sensible contrast — so the front door to your service desk meets the standard you’re held to.
The big platforms are built for enterprises with consultants on tap. Nova does the core service desk brilliantly and turns on in days, not a six-month programme.
Built for teams like yours.
Easy to buy, easy to justify.
Public sector buying shouldn’t need a six-month sales cycle. Nova’s pricing is published and per-agent, with end users always free — so you can build the business case straight from the website.
We’re not on a buying framework yet, but we’re happy to work with your procurement team to find the right route. Just talk to us.
Talk to us about procurementSee Nova on your own service desk
A 30-minute walkthrough with someone who knows public sector IT — no slides, just the product.
Lite is live today · Pro adds the full ITIL governance layer