Simple, affordable IT service management for smaller teams.
Nova ITSM Lite gives small public sector teams everything they need to manage IT support properly, without the cost or complexity of enterprise software. You pay per agent rather than per user, so it grows with you on your terms.
Everything you need. Nothing you don’t.
Four core modules covering the full lifecycle of IT support, from first contact through to resolution and reporting.
Incident management
Log, prioritise and resolve incidents with a clean, structured workflow. SLA tracking and automated escalation are included from the start.
Self-service portal
A branded portal where staff log requests, track progress and find answers, which cuts ticket volume without piling on admin.
Knowledge base
Capture and share the solutions your team already knows. Searchable articles surface the right answer when someone needs it.
Reporting and dashboards
Ready-made reports on ticket volume, resolution times and SLA performance. No data analyst or custom setup required.
Built for small public sector IT teams.
Nova ITSM Lite is made for councils, schools, housing associations and NHS teams running lean IT operations. It is straightforward to set up, simple to use and ready in days rather than months.
- No long contracts or hidden fees
- Priced per agent, not per user
- UK-hosted and GDPR compliant
- No ITSM consultant required
From sign-up to live in a fortnight.
Get set up
We configure your service desk to match how your team is structured. There is no professional services engagement to book, and you will be live within two weeks.
Start managing
Your team logs in and starts handling tickets, while staff submit requests through the portal. The workflows run automatically from the start.
See the difference
Dashboards give you a clear picture of performance. SLAs are tracked automatically. You spend less time chasing and more time resolving.
Is there a limit on how many users can raise tickets?
No. Nova ITSM Lite supports unlimited end users. You only pay per agent, meaning the people who manage and resolve tickets.
Where is our data stored?
All data is stored on UK-based servers, and Nova ITSM is fully GDPR compliant.
How long does it take to get started?
We will have you up and running within two weeks, and we handle the onboarding so your team does not need to.
Can we upgrade later?
Yes, at any time. Moving from Lite to Professional takes minutes, and your data comes with you.
Book a demo
See Nova ITSM Lite in action.
We’ll walk you through the platform, answer your questions and give you a clear picture of what rolling it out would look like for your team.
- No sales pressure, just a straightforward walkthrough
- Tailored to your team size and sector
- 30 minutes, remote, at a time that suits you
- UK-based team, available Mon to Fri