Full-featured ITSM for growing public sector teams.
Nova ITSM Professional gives mid-sized councils, NHS trusts and public sector organisations a complete ITSM platform, with automation, asset management and multi-department support built in. You pay per agent, with no per-user surprises.
Everything in Lite, plus the tools to scale.
Six modules covering the full ITSM lifecycle, built for teams managing multiple departments, higher ticket volumes and more complex workflows.
Incident and problem management
Everything in Lite, plus problem records, root cause analysis and linked incident grouping to stop recurring issues coming back.
Service catalogue
A structured catalogue of the IT services your organisation offers. Staff request from a defined menu, which means fewer freeform emails and faster fulfilment.
Asset management
Track hardware and software assets, link them to incidents and users, and keep a clear view of your estate without a separate tool.
Multi-department support
Separate queues, SLAs and reporting for IT, HR and Facilities, all in one platform. No duplicate licences needed.
Workflow automation
Automate approvals, assignments and notifications based on ticket type, priority or department. Cut out manual steps across every workflow.
Advanced reporting
Custom report builder, scheduled exports and cross-department dashboards. Built for service managers who need to evidence performance.
Built for mid-sized public sector organisations.
Nova ITSM Professional is made for councils, NHS trusts and multi-site public sector bodies that have outgrown basic helpdesk tools. It is powerful enough for complex operations, without the heavy rollout that enterprise software usually demands.
- Multiple departments, one platform
- Asset management included as standard
- Automation without needing a developer
- UK-hosted and GDPR compliant
Structured onboarding. Live in three weeks.
Discovery call
We map your department structure, existing workflows and SLA requirements. It takes about an hour, and we take it from there.
Configure and test
Your service catalogue, automation rules and department queues are configured and tested before anyone goes near a live ticket.
Go live with confidence
Your team goes live with a fully configured platform, trained staff and a dedicated point of contact for the first 30 days.
What’s the difference between Professional and Lite?
Professional adds asset management, a service catalogue, workflow automation and multi-department support on top of everything in Lite. It is built for teams managing higher ticket volumes across more than one department.
Can we manage multiple departments, such as IT, HR and Facilities, in one platform?
Yes. Professional supports separate queues, SLAs and dashboards per department, all within a single platform. There is no need for separate tools or licences.
Is asset management included?
Yes. You can track hardware and software assets, link them to incidents and keep a full asset register, all without a separate ITAM tool.
Can we upgrade to Enterprise later?
Yes. Upgrading from Professional to Enterprise is straightforward, and all your data, configuration and history come with you.
Book a demo
See Nova ITSM Professional in action.
We’ll show you how Professional handles your department structure, walk through automation and asset management, and give you a clear picture of what going live looks like for your team.
- No sales pressure, just a straightforward walkthrough
- Tailored to your department structure and scale
- 30 minutes, remote, at a time that suits you
- UK-based team, available Mon to Fri