Full ITSM for large and complex public sector organisations.
Nova ITSM Enterprise gives large councils, NHS organisations and multi-authority bodies the full ITIL-aligned platform, with dedicated infrastructure, custom integrations and a named success manager. Built for scale, configured for you.
The complete platform. No compromises.
Everything in Professional, plus dedicated infrastructure, custom integrations, change and release management and hands-on implementation support.
Full ITIL-aligned service management
Incident, problem, change and release management, all aligned to ITIL practice and configured to your organisation's processes.
Change and release management
CAB workflows, change advisory approvals and release scheduling, so you reduce risk and keep control over every change to your environment.
Custom integrations
Connect Nova ITSM to Active Directory, SCCM, Microsoft 365 and financial systems through our integration framework, with no middleware required.
Dedicated infrastructure
Your own isolated UK-hosted environment, with no shared tenancy. Enhanced performance SLAs, disaster recovery and tighter security controls.
Named success manager
A dedicated point of contact who knows your organisation, manages your onboarding and is on hand for ongoing strategic support.
Enterprise reporting and audit
Full audit trails, compliance reporting and executive dashboards, built for organisations that evidence performance to boards and regulators.
Built for large, complex public sector organisations.
Nova ITSM Enterprise is for large councils, NHS trusts, combined authorities and multi-site organisations that need dedicated infrastructure, ITIL-aligned processes and hands-on implementation support.
- Dedicated infrastructure, not shared tenancy
- Named success manager from day one
- Custom integrations with your existing systems
- Full ITIL alignment, change and release management
A managed implementation. Start to finish.
Discovery and scoping
Your named success manager runs a full discovery, mapping processes, integrations and SLA requirements before any configuration is written.
Build and integrate
We configure your dedicated environment, build the integrations with your existing systems and run a full UAT cycle with your team before go-live.
Go live and stay supported
Your success manager oversees go-live and stays your point of contact for ongoing optimisation, training and strategic reviews.
What makes Enterprise different from Professional?
Enterprise adds dedicated infrastructure, a named success manager, custom integrations, change and release management and full ITIL alignment. It is built for large organisations with complex processes and existing systems that need to connect to Nova ITSM.
What integrations are available?
We support integrations with Azure AD, Microsoft 365, SCCM and financial systems. Custom integrations are scoped during discovery and built as part of your implementation, at no additional licence cost.
Is the infrastructure really dedicated to us?
Yes. Enterprise customers get a fully isolated UK-hosted environment, not shared tenancy. That means enhanced performance, tighter security controls and simpler compliance evidence for auditors.
How is Enterprise priced?
Enterprise is £90 per agent each month. Dedicated infrastructure, custom integrations and implementation are then scoped to your organisation, so contact us for a tailored proposal. There is no obligation and no pressure.
Talk to us
Let’s talk about what Enterprise looks like for you.
We’ll get to know your organisation, walk through the platform and put together a clear picture of what implementation, pricing and ongoing support look like at your scale.
- No obligation, just an honest conversation
- Tailored to your organisation’s size and complexity
- 60 minutes, remote, with a senior team member
- UK-based team, available Mon to Fri